FAQ

Breastmilk Soap

How do I send you my breastmilk? 

A detailed form with mailing instructions will be emailed to you once custom loaves are purchased. Please email us with any questions regarding shipping prior to purchase. 

Do you do local drop off/pickup?

Yes! We will post local drop off/ pickup locations on our Instagram story. Please refer to our Instagram if you are looking to do a local drop off/pick up. Individuals must email or message me 24 hours in advance to notify me they will be doing a local drop off/pickup. Local drop off/ pickup subject to change any time or any date whenever necessary. Please contact us if you want to do a local drop off/pickup. 

How old of breastmilk can I use?

We can use any type of breastmilk whether its been left out, in the fridge, or in the freezer for however long just as long as the milk hasn't curdled or molded. If you are unsure if your milk is still safe to use, you can always contact us to confirm. 

How much breastmilk do you need to make a loaf?

We can use anywhere from 4-12 oz of breastmilk per loaf. 

Whose breastmilk is used to make the custom breastmilk soap loaves?

We are able to use any breastmilk you acquire and send us as long as it is being sent by you and collected ethically. Breastmilk soap loaves are only made using the breastmilk YOU send us. 

 

Shipping/ Cure Time

What does the turn around time look like once I've purchased a custom loaf?

Custom loaves take 3-4 weeks minimum to be made, allow cure time, and shipping upon purchase. If purchasing a custom breastmilk loaf, this timing schedule will begin once we receive the breastmilk from you. 

What does the turn around time look like once I've purchased pre made bars?       

 Please allow 2 weeks for pre made bars to go through shipping and handling. If you still haven't received your items after 2 weeks, please contact us. 

Why am I responsible for shipping my breastmilk to The Lacto Bar?                         

 In order to give you the cheapest option available and to offer you different shipping options we allow moms to send us their milk on their time and their budget. This also allows local moms to choose drop off/pick up locations.  A detailed form with mailing instructions will be emailed to you once custom loaves are purchased. Please email us with any questions regarding shipping prior to purchase. 

Do you offer free shipping?                                                                                               

Yes! All orders over $100 will have free shipping automatically applied. 

 

Refund Policy

What is your refund policy for Custom Loaves?                                                           

 All purchases on Custom Loaves are final sale. No refunds. No exchanges. No store credit. Please understand the nature of a custom loaf is designed and made specifically for you. If you have any issues or complaints with your custom loaf after purchasing please contact us!                                                                                                               

 We highly recommend contacting us BEFORE purchasing custom loaves to receive a confirmation email that we can complete your order and requests. 

What is your refund policy for Pre Made Products?                                                       

If you have any issues with our pre made products please contact us. All products must be in original packaging and we must be contacted 2 weeks from product arriving to be considered for refund/store credit. Refund is not guaranteed.